FAQs: Operation Basics

Will my clients know I’m a TemPay client?
No. TemPay operates as an invisible partner. Paychecks, invoices and tax filings all bear your company name along with our lockbox remittance address. If we call your customers, we do so under your name.

Does TemPay keep my information private?
All your information remains totally confidential. It is shared only with the government as required. Client information is not discussed with other clients and no company or individual can access our databases.

Does TemPay have any hidden costs?
There are no hidden costs. TemPay does not charge for paychecks, wires, invoices, W-2s, envelopes, postage, overnight shipping or anything beyond the stated fee.

What about TemPay’s fees?
We have both standard full-service and money-only fees but offer discounts for larger volume customers. Our fees are based on the bill rate, not the pay rate.

There are no hidden costs. TemPay does not charge for paychecks, wires, invoices, W-2s, envelopes, postage, overnight shipping or anything beyond the stated fee.

If I sign a two-year contract, can I receive a special fee?
TemPay always is glad to negotiate longer contracts often at rates less than the standard 12-month contract.

Do I have to give TemPay all my business?
Full-service clients are required to allow us to handle all of their temporary business. Our money-only clients must offer the opportunity to factor all new customers. If we choose not to factor a particular customer, you can choose to self fund that customer.

Is TemPay the employer of record or am I?
Your company remains the employer of record.

Can I qualify for TemPay services if I have some credit issues?
We are not looking for perfect credit. Clients need to complete both a business and personal confidential information sheet. We generally can provide an answer within a couple days.

How long does it take to get up and running with TemPay?
As little as two days. Rarely does it take more than a week to get started.

I have an SBA loan. Can TemPay take a second position on my receivables?
In most cases, TemPay will not take a second position.