FAQs: Client Connection

Do you over-advance?

If you have enough in unpaid earnings without owing a liability to TemPay, we will advance additional funds. Our clients often need this money to help with workers’ compensation insurance payments, one of the largest expenses for all staffing agencies. They also have other pressing expenses such as office lease payments, additional in-house office personnel hiring or additional branch openings.

Can TemPay help with collections?
Our credit and collections department is led by a credit manager with more than 30 years’ experience. They will determine the creditworthiness of new customers, get payments from existing customers, and see that remittances are applied promptly and properly.

Does TemPay monitor my customers’ creditworthiness?

Through its Dun & Bradstreet database, TemPay monitors the creditworthiness of your customers 24/7 at no additional charge. If we receive an alert for a decline in creditworthiness, we will immediately notify you. Many of our clients have saved thousands of dollars in potential losses due to this capability.

We also provide you with alternative methods to retain business if customers are not creditworthy. These include cash on delivery (you hand over payroll checks only when payment is made for that payroll), TemPay’s eCheck payment method or margin adjustment for additional credit risk.

Can my clients pay their invoices by credit card?

Yes, we accept all major credit cards, including government-issued credit cards.

How can I maximize my weekly profits?

If you have clients that are slow or late paying, you can improve staffing company cash flow by holding customers to the pay terms set in their contracts. If a customer doesn’t adhere to the terms, it is important to be proactive. Contact your customer for status on the payment, and consider increasing your bill rate for terms longer than the typical net 30 days. You can also maximize profits by having customers pay via Tempay’s eCheck payment method or automated clearing house (direct deposit).